What is the Cloud Call Center Solution?
Our cloud call center solution is hosted over the internet, easy to install and utilise, and involves minimum costs. It also reduces the need for hardware set-up and can serve the dynamic needs of multiple business models. It is ideal for call centers of any size that need to monitor and control performance indicators to maximise productivity.
Why Switch to ZONE Cloud Call Center?
Flexibility
Adjust the number of agents/accounts quickly without worrying about the logistics and setup. Easily migrate from premise to cloud and set up a call center without any hassle.
Better Experience
The powerful assistance from virtual and real agents will allow customers to reach the right person in no time. The features available will improve the customer experience in every way possible.
Secure Operations
Secure your data with ZONE Cloud Call Center without having to compromise the security of your business. Cloud technology takes essential security measures to ensure your data remains safe from security breaches.
Cost-Effectiveness
Cloud Call Center is affordable and works on a ‘pay as you go’ scheme. Save on infrastructure and maintenance costs and manage your calls on your own.
More, More,More Features!
Performance Statistics
Achieve maximum productivity and efficiency with real-time statistics and analytics of individual and group performance.
Customized Queues
Track performance better with an unlimited number of ring queues for each team.
Pop-up Scripts & Notes
Answer script pop-ups for better customer interaction and note-taking pop-ups for task handling.
Call Hunting
Manage multiple calls with simultaneous and multiple ring queues.
IVR
Give your customers an easily comprehensible and seamless call service experience with unlimited layers of automated phone attendants.
International DID
Enjoy toll-free calls, landline, mobile and golden numbers in over 70 countries.
Mobile App
Use mobile apps and desktop portals to make calls and update call settings.
CRM Integration
The Cloud Call Centre works with Freshdesk, desk.com, Uservoice, Zendesk, Webhook.
Secure Usage
Feel secure with usage control, blacklist, whitelist, data encryption, and firewalls.
