So far, in comparison with other providers, ZONE1511 is still cheaper and the charges are charged at initial 30-second blocks followed by subsequent 6-second blocks. Majority of the other providers charge in blocks of 6 seconds only. No doubt some provider may argue on the point that if we were to talk less than 6 seconds, we shall lose out on the first 30 seconds initial charge by ZONE1511. Well, in my opinion, no matter how you make the calls, it would definitely be more than 6 seconds or even be about or more than 30 seconds. Furthermore, most of our calls are official calls and made during office hours unless due to time differences in certain countries.
The other thing is the response time rendered to us upon receiving our feedback. The good part is we don't have to hold on the phone calling the customer service but just via email and eventually our feedback is attended to and not missed out totally. Even the activation and cancellation could be done easily via online or even via email which I am very comfortable with.
Your customer service officers are also very courteous and took the trouble to call us personally to check on the feedback and response. This is the extra mile service which is very much appreciated by customers.
Thank you for the great service.